Monday, November 14, 2016
Dear Reader, In a ever changing world, the winners are those who look farthest ahead and move first. Opportunities that one does not perceive, will be taken by another! My focus is on support and project management in IT service and IT service organizations. Here I take responsibility in service management (ITSM), the design of new service products (solutions), and in the business process outsourcing of IT services. (e.g., to Asia or Eastern Europe). I view my service as a whole, so I support not only the evaluation and the design of new measures but also gladly manage your overall project. Through a hand in hand development of your service strategy as well as by focusing your employees on the needs of your customers we will give a lasting improvement of the customer loyalty and will increase the efficiency of your operation. My goal is to work with you to create an organization that is focused on efficiency, productivity and communication behavior focusing of what matters most...... enthusiastic customers and profitability! For that I stand with my name!